Enterprise Content Management for Documents, Records, Reports & Statements

In today’s accelerated global business environment, information must be available -- fast. On-demand access to critical business documents can significantly improve customer service response time, drive more efficient operations, and expedite audits and legal discovery. To support this expanded use of data and manage the mountains of print and electronic information generated by your business, you need a flexible, scalable system.

Monarch Report Manager on Demand (MRMOD) helps your enterprise meet its growing information needs by offering powerful, centralized management of document images, reports, customer correspondence, statements and more. Datawatch’s deep experience in highly regulated markets—like financial services and healthcare—gives you a trusted solution that supports your regulatory compliance initiatives. What’s more, MRMOD readily integrates with CRM and call center applications to give your customer service team real-time access to invoices, statements, checks, policies and any other customer document.

MRMOD can also be integrated with web portals, giving customers, agents and brokers the option of secure, self-service access to their statements, trade confirmations, reports and other account documents. On-demand access to information means fewer call-backs, decreased costs and improved customer satisfaction.

Enterprise Class Performance

With a proven track record in high-volume environments, MRMOD provides enterprise-class functionality for document capture, archiving and retrieval. Built for performance, MRMOD serves thousands of users with response times of just fractions of a second.

The system is architected for high reliability, scalability and specifically built for the long-term preservation and use of content with assured authenticity. The powerful and accurate technology automatically manages billions of documents from ingestion to delivery.

MRMOD also provides an end-to-end solution for secure, Internet-based customer self-service outside the firewall, giving millions of users instant access to their financial statements, invoices, policies and other critical business documents.

Flexible Access

Information can be securely accessed from employee desktops through a desktop client or browser. The MRMOD services-oriented architecture (SOA) with robust SOAP APIs provides easy integration with existing systems, web portals and other applications, ensuring information can be accessed through existing applications and workflows.

Accurate Retrieval & Formatting

A highly effective metadata and cataloguing model with powerful search capability rapidly serves up the precise document. Automated forms libraries apply the right format to the document every time. Upon retrieval, a fully composed PDF is dynamically created complete with form, graphics and logos. Electronic documents are viewed in the same format as print documents for accurate eprint fulfillment, effective customer response, and legal or regulatory compliance.

Document Retention & Authenticity

Archiving enterprise content is only half the battle. MRMOD preserves your digital information, yet keeps it readily available, today and for years to come. In the case of an audit or litigation request, documents, reports and other content are quickly and accurately retrieved, and their authenticity is ensured. In addition to traditional magnetic WORM media, MRMOD supports a number of optical and magneto-optical devices as well as EMC Centera, Compliance Edition, with automated retention management.

Centera’s Content Addressed Storage (CAS) technology guarantees authenticity, offers electronic shredding, and provides high availability of content where and when it’s needed.

Storage Management

Using powerful compression technology for effective storage, MRMOD manages content in its native format. Once in the system, content can be managed throughout its lifecycle. MRMOD offers policy-driven Hierarchical Storage Management (HSM), for rules-based lifecycle management. The system automatically defines where content is written, when and where it migrates, and when it needs to be digitally shredded. MRMOD offers flexibility by supporting optical, tape and magnetic storage media.

Integration Capabilities

For some business processes, its best to integrate content stored in MRMOD with other business applications. Through available APIs, MRMOD can integrate with your CRM or other enterprise systems without costly programming or infrastructure changes. By delivering content through the applications and workflows they use every day, users require little or no additional training.

Security Management

Security in today's enterprise is more critical than ever. Multiple systems mean multiple log-ins, creating security management issues for administrators as well as users MRMOD supports multiple single sign-on (SSO) methodologies, making it easy for administrators to manage users and user privileges across any organization.

In-depth Reporting and Compliance Support

The MRMOD Report Manager supports your compliance initiatives, such as HIPAA and PCI DSS, and provides flexible and robust system activity reporting and audit trails. This highly configurable tool gives you complete system information usage reporting, access tracking, activity reporting, session volume and duration, and more. Report Manager also helps you monitor the system for optimal performance, accurate system sizing and troubleshooting.

Automated Distribution

MRMOD offers rules-based distribution to automate work-flows and processes. Delivery and notification of reports, policy documents and customer statements can be automatically triggered. Best of all, MRMOD helps companies deliver personalized marketing and brand messages to consumers. Plus, MRMOD adds power to your e-statement initiatives with dynamic e-mail personalization for one-to-one marketing messaging providing a high-impact, low-cost, tool for customer loyalty, up-selling and cross-selling.

Desktop Deployment

MRMOD can be rapidly deployed via a Java-based desktop client, downloading updates as needed to the desktops. Alternatively, web-based access can be offered to users via any browser. Either option provides centrally managed deployment and upgrades and dramatically reduces IT support requirements.

MRMOD. Learn how easily you can store, manage and deliver on-demand your organization’s print and electronic information output. Quickly. Effectively. Affordably.

Optional Modules

Optional modules for Monarch Report Manager on Demand (MRMOD) include:

• eNotify — Automatic electronic notification and delivery of documents and reports stored in MRMOD
• Infostore — Ad hoc user-based loading of documents, including Microsoft Office formats into MRMOD
• Monarch RMS (MRMS) — Web-enabled business intelligence solution that makes documents stored in MRMOD into Excel, and more
• Web services and API integration tools — Solutions for web-enabling third party applications with the MRMOD

 

 

 

Product Literature

Key Benefits

• Risk Management: In the event of future audit, you have secure access to trustworthy data
• Service Improvement: Customer Service Representatives can electronically view original paper documents during customer inquiries.
• Business Innovation: As you look to bring mass volumes of enterprise content to the web, Monarch RMOD can accommodate thousands of concurrent users.
• Cost Reduction: Offer your customers online access to their documents, improve customer experience and lower customer service costs
• IT Value: Bridge diverse legacy information to CRM and other enterprise systems without costly programming and infrastructure changes.

Technology and System Requirements

• Windows
• UNIX
• Application Server

Datawatch MRMOD Modules

• eNotify
• Infostore
• Monarch RMS (MRMS)
• Web Services and API integration tools