Sr. Customer Support Engineer — CODE: SCS

We are seeking an individual to provide technical assistance to users of the Datawatch Enterprise Product software through the technical support help desk phone, email and/or fax.

Essential Duties and Responsibilities

• Identify, diagnose and solve application usage issues by, in part, understanding application interaction with the computer operating system, underlying application database and integration middleware.
• Record and maintain all customer issues and interactions in company's support database.
• Identify and document product issues and client feature requests in the support database.
• Assist Professional Services personnel in projects to configure clients' systems and sites.
• Demonstrate ability to increase product knowledge through self-training, work with peers and experiences with customer issues.

Essential Education, Skills and Knowledge

• Bachelor's Degree in Computer Science or equivalent experience.
• 2+ years of experience working directly with customers in a technical support helpdesk environment.
• min 2 years experience with complex web-applications
• min 2 years experience with relational database systems, schemas, queries, stored procedures and strong experience in complex SQL statements
• Proven success delivering high-quality service and support.

Specialized Knowledge and Skills

• Strong network skills including TCPIP, use of PORTS, etc. as well as domain security systems knowledge including LDAP/AD.
• Must be proficient on MS Office^®, particularly MS Excel^® for data manipulation, modeling and presentation.
• Strong troubleshooting skills; uses critical thinking skills to eliminate causes of problems and find solutions.
• Programming/scripting skills a big plus
• Familiarity with Java / Java concepts
• Familiarity with mainframe computer generated reports and report data a plus
• Excellent written and oral communication skills.
• Strong organization skills and ability to manage multiple issues at once.
• Ability to work both independently and within a team.

Datawatch Corporation offers competitive salaries and a benefits package that includes Medical and Dental insurance, tuition reimbursement and a 401k plan.

Qualified candidates are encouraged to email, fax or mail resumes to:

Email: jobs@datawatch.com

Fax: 978-441-1114

Mail: Datawatch Corporation
Attn: HR – Code: SCS
Quorum Office Park
271 Mill Rd.
Chelmsford, MA 01824

To learn more about Datawatch Corporation, visit us at www.datawatch.com EOE