Datawatch Announces Visual QSM for the Web

100% Web-based Service Management Solution Delivers Improved IT Service and Operating Efficiency

SITS, LONDON, ENGLAND-28 April 2009 - Datawatch Corporation (NASDAQ-CM: DWCH), a leader in Service Management and Enterprise Information Management (EIM), today announced the availability of Visual QSM for the Web, the newest addition to the Company's industry-proven service management solutions, Visual QSM. Visual QSM for the Web is a comprehensive service management solution that provides all of the elements needed to dramatically improve service and operating efficiency, not just manage it-in a 100% browser-based application. Visual QSM for the Web helps organisations to significantly reduce IT support costs and administrative overhead while at the same time, increase accessibility and usability both inside and outside the organization. A standard web browser is all that is needed to take advantage of the advanced feature set-no plug-ins or helper applications required.

"The release of this new addition to the Visual QSM product family re-enforces Datawatch's continued dedication to the service management market", said Ken Bero, President and Chief Executive Officer of Datawatch. "Built on a completely new, leading-edge technology platform, Visual QSM for the Web raises the bar for flexible, extensible and easy-to-deploy service management solutions. With this introduction, Datawatch is bringing service management solutions into the WEB 2.0 world. Included are a host of new features such as active dashboards, ad-hoc reporting and user defined forms. Underscoring our commitment, we've put in place an aggressive product development roadmap to further enhance the leading-edge capabilities of Visual QSM for the Web with advanced business process management and integration with line of business applications."

Total IT Service Management

Highly adaptable, Visual QSM for the Web is a total IT Service Management solution suite that gives organizations the tools they need so that Service Level Agreements (SLAs) are correctly and quickly met and that changes are rapidly implemented; providing top-notch customer service.

Developed to ITIL Methodology for Best Practice

At Datawatch, we make it an absolute priority to develop our service management solutions and individual service modules based upon ITIL methodology to ensure adherence to Best Practices.

Efficient Problem and Incident Resolution via Service Level Targets

Visual QSM for the Web helps to quickly resolve incidents, and provides automated escalation procedures to ensure that Service Level Targets (SLTs) are met, providing performance measures for continuous service improvement.

Configuration Management

Visual QSM for the Web Configuration Management allows organizations to easily optimize IT asset investments by capitalizing on reallocation and retirement opportunities; actively manage software assets to ensure license compliance, reduce leasing costs and avoid penalties; execute automated and documented processes that support IT governance and regulatory initiatives; and integrate configuration management with other business systems.

Visual QSM Active Dashboards and Reports for More Informed Decisions

Visual QSM for the Web features an optional real-time statistical and alerting dashboard for the IT Service Desk. This allows users to monitor key indicators such as call volumes, adherence to SLTs, workloads, call types and much more.

Combining stunning graphical charts with one-click drill down capabilities to access detailed information, Visual QSM Active Dashboards allow managers to assess up-to-the-minute results, indentify trends, reveal issues and make active, real-time informed decisions about how to improve service. In addition to real-time dashboards, Visual QSM comes standard with powerful reports, and users can easily build new, custom reports.

Customer Self Help and Surveys

Visual QSM for the Web can help organizations reduce support staff time by allowing service desk customers to easily submit a support request through the Visual QSM Self Help web site where they can track the status of their request, again reducing the number of inbound support calls.

The Visual QSM Survey module allows construction of custom surveys with an unlimited number of questions and a variable number of possible answers to questions. What's more, the service technician or manager can easily create custom surveys to be emailed to Visual QSM customers based on a number of schedule/filter criteria options such as every "n'th" call, all calls except for those logged to exclusion groups defined by customer, etc.

Microsoft .NET Foundation

Visual QSM for the Web is built on the Microsoft .NET™ foundation and is based on the latest industry standards and methods. Employing Windows Communications Framework and Windows Workflow Foundation, along with other powerful development tools, Visual QSM for the Web provides a robust, highly scalable, extensible application environment. What's more, the new user interface takes advantage of robust web design tools and presents an inviting, intuitive, and extremely user-friendly environment.

Proven Service Management Solutions

Datawatch industry-proven service management solutions are designed to help IT departments not only meet the challenge of delivering service efficiency at the lowest cost, but also to dramatically improve operating efficiency. And now with the new Visual QSM for the Web, you can also significantly reduce support costs and administrative overhead while increasing accessibility and usability both inside and outside your organisation.

Datawatch Corporation

Datawatch Corporation, with over 20 years experience in Service Management and Enterprise Information Management, helps companies make better decisions and solve business problems by simplifying access to information. Datawatch customers benefit from the right information, in the right context, at the right time. More than 35,000 organizations worldwide rely on Datawatch products. Founded in 1985, Datawatch is based in Chelmsford, Mass., with offices in London, Sydney and Manila. For more information, visit www.datawatch.com.

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ABOUT DATAWATCH CORPORATION

Datawatch Corporation (NASDAQ-CM: DWCH), the leader in report activation, helps companies make better decisions and solve business problems by getting more value from their current reports. Only Datawatch empowers end users to unlock the static information contained in existing reports from any internal or external source into dynamic data formats or applications, including Excel, without IT intervention or changes to existing reporting processes or infrastructure. Companies worldwide rely on Datawatch products including its market-leading Monarch desktop report activation software. Founded in 1985, Datawatch is based in Chelmsford, Mass., with offices in London, Sydney and Manila. For more information, visit www.datawatch.com.

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Investor Contact:

Datawatch Investor Relations
investor@datawatch.com
(978) 441-2200 ext. 8323

Media contacts:

Jena Coletti
Greenough Communications
jcoletti@greenoughcom.com
Phone: (617) 275-6528

Lisa G. Kilpatrick
Manager, Marketing Communications & Public Relations
lisa_kilpatrick@datawatch.com
Phone: (978) 441-2200, ext. 8240
Fax: (978) 453-4443

© 2012 Datawatch Corporation. Datawatch, Monarch and their respective logos are trademarks or registered trademarks of Datawatch Corporation in the United States and/or other countries. All other names are trademarks or registered trademarks of their respective companies.